Returns & Exchanges Policy

Last Updated: 2026/02/02

Company Name: Zhijiang Wanzan Trading Co., Ltd.
Legal Representative: Ke Xianzheng
Mobile Number: 19232380364
Date of Establishment: January 4, 2026
Address: Room 1105-13-0462, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City, Yichang City, Hubei Province
Unified Social Credit Code: 91420583MAK5M1HM99

At Dravonij, part of Zhijiang Wanzan Trading Co., Ltd., we are committed to ensuring your satisfaction with every purchase. We understand that sometimes returns or exchanges may be necessary, and we strive to make this process as smooth as possible for our customers in the United States.

Return Policy

• Eligibility: Products can be returned within 14 days of receipt if they are unused, in their original condition, and in the original packaging. Please ensure all tags and labels are intact for the return to be accepted.

• Return Process: To initiate a return, please contact our customer support at +86 19232380364 or email us at service@dravonij.com with your order details and reason for return. Our team will guide you through the return process and provide instructions.

• Shipping Costs: Customers are responsible for return shipping costs unless the item received was incorrect or defective. For your protection, we recommend using a trackable shipping service to ensure your return reaches us safely.

• Refunds: Once we receive and inspect the returned item, refunds will be processed within 7 business days back to your original payment method. You will receive a confirmation email once your refund has been issued.

Exchange Policy

• Eligibility: Exchanges follow the same eligibility criteria as returns. Items must be unused and in original condition and packaging.

• Exchange Process: To exchange an item, please contact us with your order information and details about the item you wish to exchange. If the desired replacement item is unavailable, we will offer alternatives or proceed with a refund.

• Shipping Costs: Dravonij covers the shipping cost for sending out the exchanged item if the original product was incorrect or defective.

Non-Returnable Items

Certain items may be non-returnable due to hygiene reasons or custom orders. These will be clearly indicated on the product page.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos and details. We will prioritize resolving the issue by providing a replacement or refund.

Customer Support Availability

Our customer service is available Monday through Friday, 9 AM to 6 PM, to assist you with any questions or concerns regarding your returns and exchanges.

Policy Updates

Dravonij reserves the right to update this Returns & Exchanges Policy as needed to reflect changes in procedures or business practices. We encourage you to review this policy periodically to stay informed.

Thank you for choosing Dravonij for your shopping needs. Our goal is to ensure your satisfaction with every purchase, and we are here to assist you throughout your shopping journey.